Give a “whoop” for National Immunization Month

Recently, our blog has been focused on health care reform and issues raised for both employers and the health care industry. But, with August being “National Immunization Awareness Month,” it seems a good time to take a short break from reform laws and focus on our own health.

Sponsored by the CDC and the National Center for Immunization and Respiratory Diseases, this annual reminder is well timed. August ushers in the new school year and is also when we start to get coverage of predictions for the new flu season. Seal flu, anyone?

As a general guideline, the recommendation is that everyone age six months and older needs a seasonal flu shot every year. Other shots work best when they’re given at certain ages. Public and private schools also require certain vaccinations for incoming students.

Shots can prevent infectious diseases like measles, diphtheria and rubella. But people in the U.S. still die from these and other vaccine-preventable diseases. It’s important to know which shots you need and when to get them.

Not convinced? Consider this … in 2000, the CDC declared “measles elimination” in the United States, meaning that year-round transmission had ended. During the following decade a median of 60 cases per year were reported. In 2011, however, the number climbed to over 220. Other diseases are also making a comeback. The CDC predicts that 2012 will see the highest number of cases of whooping cough in over 50 years. Over 18,000 cases have been reported already this year, more than twice the total number of cases reported in 2011.

Do you know if your vaccinations are up to date? This may be a good month to find out.

[Posted by Sue Skindzier-Todd, benefits advisor at Digital Benefit Advisors, a division of Digital Insurance]

 

A Dental Professional’s View of Wellness (by Wayne Mertel, vice president of voluntary products at Digital Insurance)

I visited my dentist this week. Actually, it’s better said I visited his office. I don’t see him much these days as 95 percent of my time is spent with his hygienist. I only seem to see him at our occasional poker game or at an airport. It is another example of how the nature of the dental profession has evolved. [Note to self: Encourage young ones to go to dental school.]

I thought, while in the chair, I would get the perspective of a professional regarding how dental professionals are becoming more involved in helping people monitor and manage their overall health. This is a key message included in Digital Insurance’s recent release of the Digital Advantage dental and vision product. It’s a key message from our product underwriter, Guardian. Regular dental and eye exams play an important role in early detection of numerous health concerns, including high blood pressure, diabetes and certain cancers.

So, as Bridgett prepared to start with her deep scaling and planing, I asked for her thoughts on trends in care and if she felt her role as a dental professional was expanding into health.

“It is interesting that you ask that,” she said. “All of my continuing education courses these days are focused on overall health. Just this week we had a practice meeting where we reviewed our implementation plan to incorporate more and more exams to look for additional health-related concerns.”

Bridgett gets chatty during these visits. She’s used to having lots of one-way conversations. She will ask an occasional question or invite a response, all while having an apparatus or finger or two in my mouth. I’m convinced this is done as a little professional humor.

“The trade journals and industry events are packed with articles, speakers, ads and vendors that all help us identify potential health concerns,” she explains. “Our training encourages looking for skin and oral cancers. In fact, we’ve recently begun using an oral cancer detection test that involves an oral rinse and fluorescent light that identifies potential oral cancers our visual exam can’t see.”

Our Digital Advantage product pays for a test called Visilite that sounds similar to what she’s describing. My question about Visilite was misunderstood. Stick two fingers in your mouth and try saying Visilite. I’m sure she’s still laughing about it.

I left the appointment a little numb, a little sore and confident I was making our dental insurance work for me. I also came away freshly polished and convinced that we’re on the right path with our product and our messaging. I never did see my buddy the dentist and understand he was at an industry event in Hilton Head. [Note to you: Encourage your young ones to consider dental school.]

Well, any thoughts you’d like to share after sitting in your dentist’s chair?

Profiting from our health care system, the end game and who is better equipped to drive the bus?

For the past several years, much of the health care debate has been framed by a very open battle between President Obama and several of the nation’s largest health insurers. Most notable among these corporate giants is WellPoint (WLP.N) and UnitedHealth Group (UNH.N). Give the president credit for understanding how to sell health care reform to a skeptical public in part by demonizing insurers. Give the insurance companies credit for being as politically tone deaf as a major sector of our economy could possibly be during the months leading up to March 2010. We can debate at another time whether Goldman Sachs (GS) proved more politically inept during the financial reform debate.

Remember back for a moment to early 2010. The administration appeared ready to abandon any hope for a major legislative win on health care reform. As if on cue, WellPoint via their Anthem Blue Cross property in California delivers a massive rate increase to the individual market based upon faulty assumptions. Headlines around the country pit Speaker Pelosi and the White House as the forces of good battling corrupt insurers blinded by their thirst for profit. Shortly thereafter we have the Affordable Care Act HR 3962 and health care reform becomes part of the social, political and economic fabric of America.

At its very core, the current debate in our country is about whether health insurers can control costs downstream and should profit from their participation in the health care sector — or whether the government could and should more efficiently finance and manage this marketplace like most other nations around the globe. This is a tremendously complex issue, one in which more established thinkers than I can debate. However, what I do think is necessary is to add balance to the rhetoric and additional perspective on the issue as a whole.  It is overly simplistic and completely inaccurate to position carriers as the culprits in this economic crisis. Anthem and United don’t generate the claims. They pay them or say no.

Although there are certainly outliers relative to profit, the managed care business is around a 4% margin business. Let me make a simple and straightforward commentary. Getting paid for paying the claims and baring risk is nowhere near as lucrative as other components of the health care sector. Take a look at pharmaceutical firms and medical device suppliers versus managed care companies in the Fortune 500 listing for return on revenues in 2009. Is there a completely logical reason why certain industries should escape the moral hazard of profiting from the health care arena and others should not? It could be argued a number of different ways. The easy distinction is that if you bare risk and say no on claim payments and/or raise premiums versus develop and market drugs… at the very least you are a much bigger target. Where is the political outrage over physicians being in the pocket of big pharma or huge physician schemes to defraud Medicare?

In my opinion, it is difficult to look at profits by any component part of the health care industry without looking at the end game and how best to deal with this tremendously complex and vexing problem. Is the government or is the profit generating private sector more capable and better equipped to deliver the following?

  • Insured populations properly educated to take responsibility for their health and directly impacting future claim costs
  • Innovative technology that helps to integrate care in a way that dramatically impacts quality  outcomes
  • Innovative wellness firms and concepts that impact health and by extension chronic illnesses
  • Hospitals and doctors focused on not just treating sick patients but Accountable Care Organizations (ACOs) keeping populations healthier

This is at its core the end game and the issue at hand for Americans to decide over the next decade. It is not whether insurers are making obscene profits. Any reasonable review of the financial results previously discussed confirms this fact. Perhaps if Democrats and Republicans alike dial back the rhetoric and view health care reform more objectively, there is still a reasonable chance of fixing our current system. HR 3962 can be a starting point to address many of the structural imbalances in our current health care and health insurance marketplace. Ultimately, Americans taking control of their health is the only way we will solve this problem irrespective of who is driving the claim payment bus.

Size Will Soon Matter In The Benefits Business

We believe that over the next several years, health insurance distribution will begin to look much more like the P&C space. Most notably, not all brokers will have access to all carriers and all products… not even through General Agents. Small agents have a very difficult time in the P&C world being competitive locally. Conversely, access has never been a material issue for agents of any size among benefits firms.

In the past two weeks alone, I have been in direct discussions with carriers who have sent out notices to smaller agents that they will no longer be licensed and appointed to sell product… even through General Agents. The numbers are in the thousands. This is just the beginning. Once this horse leaves the barn, there is no turning back. Size will soon matter in the benefits business as well.

What’s so different about Digital’s national aquisition strategy?

During a recent day spent in the Dallas/Fort Worth marketplace, I was asked a pretty straight forward question. What makes Digital different than so many other firms that have tried and generally struggled to execute a national “roll-up” among insurance agencies?” The implication was clear. Other than being bigger, most rarely have become more than the sum of their parts. It was a practical question that got a practical answer.

The number one thing we are looking for is cultural fit. We go on a simple assumption. If the seller is “difficult” prior to joining our team, they will be impossible after it. This has nothing to do with being a tough financial negotiator, but rather the form displayed throughout. We are about team and collaboration and winning, but not at the expense of others. Financially based roll-ups did not historically place a premium on cultural fit.

Digital is at its core an operating company. Our decade long investment in leading edge technology is structurally different than any other national platform in the employee benefits distribution space. Growing up as an outsource solution, you focus on process and then focus on process some more. In reality, we built the stadium before we asked any players to play ball. This is quite different in our industry.

We have integrated hundreds of blocks of business into our company with an absolute focus on creating a positive customer experience. Again, we had a decade of refinement on how to do things right before we ever tried to acquire a single firm. This chronology is unique in the industry and is a key to our current success.

Finally, we clearly talk about the fact the joining Digital is about aligning organizations to both grow and prepare for the future. Our agency acquisition model is about Digital bringing to the table operational scale and efficiency, health care reform expertise and customer solutions. We are looking to align with the best available sales and account management talent in communities around the country.

So what’s really different. We believe in the concept “build it and they will come,” rather than buy it and figure it out later.

A Physician’s Frustration and Digital’s Mission

Dr. Kevin Pho is a physician from New Hampshire that I have come to know as an interesting and reliable source of health care information online. His perspective on the challenges facing our health care system are both pragmatic and thought provoking. Here is a link to his blog entitled, “Will Patients Embrace Health 2.0?

http://www.kevinmd.com/blog/2010/08/patients-embrace-health-20.html

In short, it is a physicians view of the challenges faced with trying to get patients to change unhealthy behavior and the roll the Internet might play in the process.

The reason I am so drawn to the article and Dr Pho’s frustration is that it gets to the heart of what our firm needs to begin to impact. How can we create a communication platform for small and medium sized employers to help change the health of their employees and their families? We are beginning to exploring this concept in our own company to experience first hand what works and what does not. We are convinced that engagement at work can happen for smaller employers in a way that not just effects productivity and health care costs, but impacts lives at the same time. Innovative employee benefit brokers and agents can and will find a role in this arena.

You hear so often about what the largest employers in the country are doing, but rarely about the other 90% of employers representing the backbone of our economy. As our Digital community of tens of thousands of employers begins to share ideas and work with us to impact directly the behavior of employees, we will begin to effect real change in peoples lives. So I would say to Dr Pho that I truly appreciate your frustration, but stay tuned because help is on the way.